Silk Road values our clients and their time. Please see below a list of frequently asked questions.
Do you ship nationwide?
Silk Road serves customers nationwide through use of 3rd party couriers. We are able to ship not only nationwide but export worldwide as well. Please contact our team for shipping rates.
How much does shipping cost?
Shipping of products depends on various factors such as total product size, weight, distance of travel, and delivered by date. Silk Road offers free local shipping within the NY, NJ, and CT areas. If Please contact our team for shipping rates.
Do you have fixed pricing?
Do to the volatile nature of the commodity marketplace, Silk Road does not offer fixed pricing. Prices fluctuate according to market supply and demand. Silk Road is able to provide vast discounts for volume purchasing and can work with customers with regards to payment terms that fit their needs.
Where do you source your products from?
To date Silk Road has built long lasting relationships with growers in over a dozen countries worldwide, including many growers located in the USA.
Where is my delivery?
Please contact our team for accurate delivery status on your orders and estimated time of arrival.
What payment options do you offer?
SIlk Road accepts payment via check, cash, and in specific circumstances major credit card providers.
What terms do you offer?
Silk Road is able to extend a vast credit line to our customers based on promptness of payment on open invoices. Typical terms include COD and Net 30. We are able to provide extended terms as well to certain clients based off their financial strength. Please contact our team for more information.
Do you price match?
Silk Road is able to price match and beat many of our competitors. We are able to pass along significant discounts to our customers due to our relationships in the industry and reliable growers we work with. Please contact our team for price match requests .
What is the minimum quantity I can purchase?
Silk Road sells products in bulk. We do not break cartons, boxes, or bags. Typically products are sold in 20lb - 50lb packages. For best pricing, volume discounts are applied, for bulk purchasing.
What are your hours of operation?
Silk Road is open Monday through Friday 7am-6pm and Saturday from 9am-5pm EST. Our email is monitored 24/7/365 and you may reach us via email after hours for faster service.
I do not see a product listed on your website?
If there is any product(s) that you do not see on our website please contact us and we will help source the products you need at competitive prices.
¿Su personal habla español?
Sí, empleamos a varios miembros del equipo de habla hispana. Llámenos para cualquier artículo que necesite ayuda para comprar.
